Why doesn’t it say “insert” unlocked under the blue bag?
Blue inserts are automatically unlocked with the first bag because its the default color
Last updated: July 02, 2021 08:00
Are the inserts the same colors as before?
No, the Pink, Blue and Purple inserts now match the colors of the pink blue and purple bags, so they’re more pastel.
Last updated: July 02, 2021 08:00
Can we still order the old color inserts?
At this time im not planning on stocking the old pink purple and blue, because having two of each color will be pretty confusing for me come packing time. If we unlock all of the goals, I might add them in as a final unlockable goal if the demand is high enough.
Last updated: July 02, 2021 08:00
Do I have to order the same color insert as my bag?
Nope, you can order any insert and any color bag, they will be chosen separately from each other in the backer kit survey
Last updated: July 02, 2021 08:00
Why do I have to use backer kit?
Were using Backerkit again because it a) makes the shipping process way easier on us when were going to fulfillment, and b) lets you all make any bag color combo that you would like! Plus it lets you add more inserts onto your order with out me having to have another item in KS that might confuse people.
Last updated: July 02, 2021 08:00
Is my bag guaranteed for the holidays?
We are going to try and ship the bags in December, but we can not guarantee they will get to you before any holidays.
Last updated: July 02, 2021 08:00
Are the bags the same size as last time?
Yep!
Last updated: July 02, 2021 08:00
What color are the interiors of the bags?
The white bag is blue on the inside, and all of the other bag interiors match the outside. (Black and Holo have grey interiors)
Last updated: July 02, 2021 08:00
Are the inserts self healing?
No, but the size hole that pin backs leave is so tiny they’re really not that noticeable at a distance anyone would be looking at your bag.
Last updated: July 02, 2021 08:00
Can I order more bags/inserts/pins?
Yes! You can order as many bags inserts and pins in any color combo you could dream of afterwards in the Backerkit store.
Last updated: July 02, 2021 08:00
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.